AI-powered receptionist development by Space-O Technologies using GPT-4o, React.js, Python, and Twilio. Contact us for your custom AI solution.
ServiceNow Support Services
Is your ServiceNow platform delivering the ROI you expected? Space-O Technologies AI provides comprehensive ServiceNow support services designed to keep your platform running smoothly, secure, and aligned with your strategic business goals. Our services optimize performance through round-the-clock technical support and strategic optimization.
With 15+ years of AI development experience and ServiceNow expertise, we’ve supported businesses worldwide, maximizing their platform investment and driving digital transformation initiatives. Our ServiceNow experts deliver consistent results through continuous monitoring, intelligent automation, and ongoing optimization with a 99.9% uptime guarantee.
Hire ServiceNow developers with the expertise to address your unique business challenges and unlock your ServiceNow ecosystem’s full potential. We work closely with various businesses to ensure their systems consistently deliver value and enable sustainable business growth.
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Our Valuable Clients
ServiceNow Support Services We Offer
We provide end-to-end ServiceNow support that goes beyond maintenance. By combining expert guidance, proactive oversight, and targeted enhancements, we ensure your ServiceNow environment consistently drives productivity, resilience, and business growth.
L1-L3 Technical Support & Help Desk
What happens when critical ServiceNow support issues disrupt your operations? Our 24/7 technical support team responds immediately through phone, email, chat, and ticketing. We resolve everything from user questions to complex configuration challenges, ensuring your platform stays operational without interruption.
- Immediate response to critical incidents and issues
- Expert troubleshooting across all ServiceNow modules
- Multi-channel support for user convenience
- Minimal disruption to your business operations
System Administration & Access Management
Secure access management is essential to ServiceNow services and support success. We manage user provisioning, group management, and role configuration while your team focuses on strategic priorities. Regular audits ensure permissions stay aligned with organizational changes and compliance requirements consistently.
- Seamless user provisioning and lifecycle management
- Role-based access control and security setup
- Continuous data quality and form optimization
- Quarterly access audits and compliance reviews
Performance Monitoring & System Health Checks
Slow ServiceNow support services impact productivity across your organization. Our 24/7 monitoring catches performance issues before they disrupt your team. Proactive diagnostics and trend analysis optimize your system continuously, maintaining peak efficiency and preventing costly downtime.
- Around-the-clock performance monitoring and alerts
- Early detection of bottlenecks and slow queries
- Quarterly health diagnostics and optimization reviews
- Performance insights driving continuous improvement
Security Audits & Compliance Management
Protecting sensitive data while maintaining regulatory compliance requires ongoing vigilance. We conduct comprehensive security assessments, verify GDPR and HIPAA compliance, and implement controls that keep your environment secure and audit-ready. Regular reviews strengthen your security posture continuously.
- Quarterly security vulnerability and threat assessments
- GDPR, HIPAA, and regulatory compliance verification
- Multi-factor authentication and encryption validation
- Continuous compliance monitoring and reporting
Customization & Script Support
Does your custom code deliver value or create headaches? We debug, fix, and optimize your Client Scripts, Business Rules, and custom applications reliably across your ServiceNow environment. Our expert team modernizes legacy code while maintaining performance and system reliability throughout your platform.
- Script debugging and Business Rules optimization
- Service Portal widget and UI/UX enhancements
- Performance tuning for custom applications
- Legacy code modernization and refactoring
Third-Party Integration Support
Seamless system connectivity eliminates data silos and operational friction. We maintain integrations with your ERPs, CRMs, Jira, Salesforce, and critical tools reliably. Real-time data synchronization connects your entire technology ecosystem, enabling unified operations across all platforms.
- REST API and webhook integration management
- ERP, CRM, and third-party tool connectivity
- Real-time data synchronization across systems
- Ongoing integration monitoring and troubleshooting
Upgrade & Release Migration
New ServiceNow releases bring capabilities and improvements, but upgrades require careful execution. We manage the entire process with strategic planning and comprehensive testing. Your customizations remain intact, downtime stays minimal, and you access every new feature without operational risk.
- Strategic upgrade planning and execution
- Comprehensive testing of custom code and configurations
- Pre-upgrade risk assessment and mitigation
- Smooth transition with zero data loss
Backup, Disaster Recovery & Business Continuity
Is your critical ServiceNow support portal data truly protected? We ensure it is through automated daily backups and tested recovery procedures. Our disaster recovery planning and regular failover testing guarantee business continuity even during unexpected infrastructure failures or emergencies.
- Daily automated backups with tested recovery
- Comprehensive disaster recovery planning and strategy
- Regular failover testing and readiness checks
- Rapid recovery with optimized RTO/RPO
Reporting, Analytics & Optimization
Data reveals the true story of your ServiceNow development services investment and platform performance. We build custom dashboards and reports tracking key business metrics. We also identify optimization opportunities that reduce costs, eliminate technical debt, and extend value across your organization.
- Custom dashboards tracking key business metrics
- Actionable optimization recommendations and insights
- Technical debt elimination and cost reduction
- Now Mobile and Agent Mobile configuration
Awards and Recognitions
AI Projects We’ve Developed
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How We Built an AI-Powered Receptionist Enabling 24/7 Support and a 67% Reduction in Missed Inquiries
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Product Recommendation System Development for Ecommerce: Clime
Discover how we built an AI-powered recommendation system for eCommerce that removes brand bias and delivers results through natural conversations.
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How We Built an AI-Powered Skill Assessment Software for Edtech Business
Discover how Space-O Technologies built skill assessment software for an established EdTech business using React.js, Node.js, and OpenAI.
Client Testimonials
Project Summary
AI Development
AI System Development for Christian Church
Space-O Technologies developed a private AI system for a Christian church. The team built a system capable of uploading research information, allowing other church workers to query information in a natural way.
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Project Summary
Retail
AI System Development for Gift Search Company
Space-O Technologies has developed an AI system for a gift search company. The team has built a recommendation engine, implemented dynamic pricing, and created tools for personalized marketing campaigns.
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Project Summary
Nonprofit
AI System Development for Christian Church
Space-O Technologies developed a private AI system for a Christian church. The team built a system capable of uploading research information, allowing other church workers to query information in a natural way.
View All →
Project Summary
Consulting
POC Design & Dev for AI Technology Company
Space-O Technologies developed the POC of an AI product for life coaching conversations. Their work included wireframing, app design, engineering, and branding.
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Project Summary
Software
Custom Mobile App Dev & Design for Software Company
Space-O Technologies was hired by a software firm to build a photo editing app that caters to restaurant owners. The team handled the development and design work, including the addition of AI-driven features.
View All →ServiceNow Modules We Support
IT Service Management (ITSM)
We optimize your incident, change, and problem management workflows to ensure your IT service desk operates efficiently. By streamlining ticket resolution, improving change control, and eliminating recurring issues, we help you maintain service quality and user satisfaction across your entire organization.
IT Operations Management (ITOM)
Discovery and service mapping provide complete visibility into your IT infrastructure and dependencies. We help you understand system relationships, optimize performance, prevent outages through intelligent monitoring, and enable automated remediation so problems are caught before they impact operations.
IT Asset Management (ITAM)
We manage your IT assets from procurement through retirement with precision and ongoing attention. Accurate asset tracking, software licensing compliance optimization, and hardware investment management protect your bottom line while ensuring regulatory adherence across your entire portfolio.
Customer Service Management (CSM)
Our field service and case management solutions directly enhance customer satisfaction and operational efficiency. We optimize technician scheduling, streamline workflows, improve first-contact resolution, and equip your service teams with visibility and automation tools that deliver faster, more reliable service.
HR Service Delivery (HRSD)
We implement employee onboarding, offboarding, and self-service automation to improve the workplace experience. By reducing HR administrative burden and streamlining employee processes, your teams spend less time on paperwork and more time on strategic initiatives that drive real business value.
IT Business Management (ITBM)
Strategic portfolio management and project planning align your IT investments with business strategy and priorities. We help prioritize initiatives by impact, track performance accurately, allocate resources effectively, and demonstrate clear ROI from technology investments so that spending delivers measurable business outcomes.
Governance, Risk, and Compliance (GRC)
We implement comprehensive risk management, audit controls, and policy administration to keep your organization protected and compliant. Our expertise helps you navigate complex regulatory environments, reduce compliance risk, maintain audit trails, and ensure regulatory adherence across your platform systematically.
Financial Services Operations (FSO)
Banking and financial services require specialized management expertise. We optimize payment processing, streamline loan management and origination, manage card operations efficiently, and support customer lifecycle management so financial institutions maintain operational excellence and regulatory compliance.
Security Operations (SecOps)
We coordinate security incident response, track vulnerability remediation, maintain threat intelligence, and manage security task workflows effectively. Strong security operations ensure your organization detects threats quickly, responds effectively, and maintains a strong security posture against evolving risks and emerging threats.
Why Choose Space-O Technologies AI for ServiceNow Support?
Selecting the right ServiceNow consultants and support partner determines your platform’s success and ROI. We bring specialized expertise, proven track record, and a strategic approach that transforms your ServiceNow investment into a competitive advantage. Here’s why enterprise organizations choose us for their ServiceNow services and support needs.
ServiceNow Expertise
We’ve been building and supporting ServiceNow implementations across diverse industries and requirements. Our deep platform knowledge spans all ServiceNow modules and use cases. Our certified architects and developers bring battle-tested best practices and proven methodologies that accelerate results.
Proven Track Record Across Industries
We’ve delivered ServiceNow projects across diverse industries and use cases. This extensive experience means we’ve solved problems similar to yours and can accelerate your support and optimization journey with proven patterns and industry-specific insights.
Certified ServiceNow Specialists
Our team includes certified ServiceNow developers, administrators, architects, and consultants. Deep technical expertise across custom development, integrations, security, and platform optimization ensures you’re working with true specialists.
Proactive vs. Reactive Approach
We focus on strategic optimization and prevention rather than just fixing issues after they occur. Our ServiceNow services and support emphasize continuous improvement, identifying opportunities to reduce costs, improve performance, and maximize platform value.
Cost and Value Optimization
We help you maximize ROI from your ServiceNow investment. Through optimization recommendations and efficiency improvements, we eliminate waste, reduce unnecessary licensing costs, and accelerate time-to-value from existing platform capabilities.
Comprehensive Support Across All Modules
Whether you use ITSM, ITAM, ITOM, CSM, GRC, or any other ServiceNow module, our team provides expert support and guidance. We understand how modules integrate and work together to solve business challenges at scale while delivering measurable outcomes.
Technology Stack We Use for ServiceNow Development Services
At Space-O Technologies AI, we use standard technologies and proven tools to deliver exceptional ServiceNow support services. Our carefully selected technology stack ensures we can optimize your platform, maintain security, and scale solutions effectively.
Development & Scripting
JavaScript
Glide API and GlideRecord
ServiceNow Flow Designer
REST API
SOAP Web Services
AngularJS
Jelly ScriptingIntegration
MuleSoft Anypoint Platform
Dell Boomi
Microsoft Power Automate
WorkatoServiceNow IntegrationHubCloud Platforms
ServiceNow Cloud
AWS (Amazon Web Services)
Microsoft Azure
Google Cloud Platform (GCP)
IBM Cloud
Oracle Cloud InfrastructureEnterprise Systems
Salesforce CRM
SAP ERP (S/4HANA, ECC)
Oracle E-Business Suite
Microsoft Dynamics 365
Workday (HRIS/Finance)
Jira & Atlassian Suite
& Microsoft Teams
Active Directory & LDAP
BMC RemedySecurity & Monitoring Tools
ServiceNow Security Operations
Splunk
IBM QRadar
Azure Sentinel
ServiceNow Event Management
ServiceNow Discovery
ServiceNow Service MappingAI & ML Tools
TensorFlow
PyTorch
OpenAI APIs (for AI-powered integrations)DevOps & CI/CD
ServiceNow CI/CD
Jenkins
Azure DevOps
ServiceNow Update Sets
ServiceNow ATF (Automated Test Framework)
Git & GitHubOur ServiceNow Support Engagement Models
Every organization has unique ServiceNow needs, timelines, and budgets. We offer flexible engagement models designed to match your specific requirements and business objectives. Whether you need dedicated long-term support, fixed-scope projects, or flexible hourly assistance, we have the right option for your situation.
Dedicated Support Team Model
A specialized team works exclusively on your ServiceNow environment, becoming an extension of your organization. We gain a deep understanding of your infrastructure, deliver customized improvements, and maintain continuous communication for complete visibility.
- Best For: Ongoing platform enhancement, enterprise-scale operations, strategic long-term transformation
- Timeline: 2-week integration period, continuous collaboration
- Management: Regular sync meetings, transparent milestone updates, unrestricted access to subject matter experts
Recommended
Fixed-Price Support Model
Get complete ServiceNow support with transparent scope boundaries, measurable deliverables, defined timelines, and upfront pricing. Designed for organizations seeking predictability and organizations with specific optimization targets they want accomplished.
- Best For: Targeted optimization initiatives, specific support gaps, well-scoped improvement projects
- Timeline: 6–20 weeks, depending on scope requirements
- Deliverables: Fully optimized systems with comprehensive documentation and post-project assistance
Time & Materials Support Model
Engage ServiceNow specialists on a flexible basis without long-term obligations. Expand or reduce your support team based on immediate needs, shift priorities as circumstances change, and modify project scope as your organization evolves.
- Best For: Experimental support approaches, emerging challenges, shifting organizational requirements
- Rates: From $25/hour with transparent billing
- Flexibility: Modify team size and project direction without restrictions
Industries We Serve
Every industry has unique ServiceNow requirements and compliance demands. Space-O Technologies AI brings specialized expertise supporting ServiceNow environments across diverse sectors. Our industry-specific knowledge ensures we understand your challenges and deliver tailored support.
HIPAA-compliant ServiceNow support ensures patient data protection and regulatory adherence. We optimize clinical workflows, manage patient data securely, and support healthcare providers in delivering better care through ServiceNow automation.
Asset lifecycle management, supply chain optimization, and production workflow automation improve operational efficiency significantly. We help manufacturers maximize equipment uptime, reduce downtime costs, and streamline complex operations seamlessly.
We provide compliance and regulatory support for SOX, PCI, and other financial standards. Our risk management automation, fraud detection enhancements, and security focus protect financial institutions while maintaining ServiceNow compliance.
Insurance
Claims processing automation, risk assessment optimization, and policy management improvements enhance efficiency and accuracy. We support insurers in delivering faster claim resolution and better customer experiences.
Customer service optimization, inventory management, and multi-channel support integration drive online retail success. We enhance customer experience while improving operational efficiency for e-commerce platforms and digital retailers.
Enterprise Technology
Digital transformation support and complex system integrations accelerate technology companies’ innovation. We help tech enterprises optimize their internal operations while building customer-facing solutions.
Government & Public Sector
Compliance and governance frameworks aligned with government standards support public sector missions effectively. Data security, audit trails, and citizen service delivery optimization improve overall service quality and accountability.
Logistics & Supply Chain
Warehouse and fleet management optimization, real-time tracking visibility, and route optimization reduce costs and improve delivery performance. We help logistics companies compete through operational excellence.
Frequently Asked Questions on ServiceNow Support Services
What’s the difference between your ServiceNow support services and official ServiceNow support?
ServiceNow official support handles platform issues and bugs. Our ServiceNow services and support focus on optimizing your platform for your specific business, providing custom development, integration support, and strategic recommendations to maximize value from your investment.
How is pricing structured for ServiceNow support?
Pricing depends on your engagement model and specific requirements. Dedicated teams are typically monthly retainers based on team size and expertise level. Fixed-price packages offer predictable monthly costs for defined support scopes. Hourly support starts at $25/hour based on expertise level. We customize pricing to match your budget and operational needs, ensuring you only pay for the support you require.
How quickly do you respond to critical incidents?
Critical incidents receive immediate response with our dedicated teams working around the clock. Response time commitments depend on your engagement level, but we typically acknowledge critical issues within 15–30 minutes and begin resolution work immediately.
Can you optimize our existing ServiceNow setup without reimplementation?
Absolutely. We audit your current environment and recommend targeted optimizations that deliver value without disrupting operations. Most improvements happen through configuration optimization and automation rather than reimplementation.
How do you measure ServiceNow support success and ROI?
We establish clear KPIs during strategy development, including uptime percentage, average resolution time, cost metrics, and user satisfaction. Regular reporting tracks progress against these metrics, so you see exactly what value you’re receiving.
Can you manage multiple ServiceNow instances?
Yes, we support organizations with multiple ServiceNow instances, whether they’re separate instances for different business units or development/test/production environments. Our team coordinates support across all instances seamlessly, ensuring consistency and efficiency. We handle instance-specific configurations while maintaining unified governance and best practices across your entire ServiceNow portfolio.
Do you handle ServiceNow upgrades and new releases?
Yes, we manage complete upgrade processes, including planning, testing, compatibility assessment, and deployment with minimal downtime. Our approach includes Automated Testing Framework setup, comprehensive regression testing, and careful validation of custom code. You gain access to new features and improvements without operational disruption or unexpected compatibility issues.
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