AI-powered receptionist development by Space-O Technologies using GPT-4o, React.js, Python, and Twilio. Contact us for your custom AI solution.
ServiceNow Managed Services
Need expert management for your ServiceNow platform? Space-O AI delivers comprehensive ServiceNow managed services that combine 24/7 platform administration, proactive monitoring, and continuous optimization. We handle everything from incident management to upgrades, ensuring your ServiceNow environment runs at peak performance with minimal downtime.
Since 2010, our team has developed 500+ successful AI solutions for startups, SMEs, and Fortune 500 enterprises across diverse industries. As experts in AI software development services, we manage your ServiceNow platform and enhance its built-in automation through intelligent workflows, predictive analytics, and continuous optimization.
Whether you need ongoing platform support or custom enhancements, we deliver enterprise-grade solutions with a 99.9% uptime guarantee. Hire ServiceNow developers with deep expertise in both ServiceNow architecture and AI integration to build scalable solutions tailored to your specific business needs and operational requirements.
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Our Valuable Clients
Our End-to-End ServiceNow Managed Services
As a leading ServiceNow service provider, we offer a comprehensive suite of managed services designed to maximize your platform ROI, reduce operational costs, and accelerate digital transformation. Our experts combine deep technical expertise with AI capabilities to deliver intelligent, automated solutions that scale with your business.
ServiceNow Platform Administration & Maintenance
Keep your ServiceNow instance running smoothly with proactive administration and continuous maintenance. Our certified administrators monitor system health, manage platform upgrades, and optimize configurations. We ensure maximum uptime through preventive maintenance and rapid issue resolution.
- Daily system health monitoring and reporting
- Quarterly platform upgrades with compatibility testing
- User provisioning and access management
- Performance tuning and database optimization
Incident Management & Support
Get round-the-clock helpdesk support with rapid incident resolution and proactive issue prevention. Our team identifies recurring problems, implements fixes, and maintains SLA compliance. We use intelligent routing to ensure critical issues get immediate attention from specialists.
- 24/7 multi-channel support availability
- Priority response for critical incidents
- Root cause analysis for recurring issues
- Automated escalation workflows
ServiceNow Implementation & Configuration
Launch new ServiceNow modules with expert implementation services tailored to your business processes. We handle initial setup, workflow configuration, and system customization. Our team ensures seamless module deployment with comprehensive testing and user training for successful adoption.
- Business process mapping and analysis
- Module configuration and customization
- Data migration from legacy systems
- User acceptance testing and training
Performance Monitoring & Optimization
Maximize platform efficiency with continuous performance tracking and optimization. We monitor response times, database queries, and system resource usage. Our team identifies bottlenecks and implements improvements that enhance speed, reliability, and user experience across your environment.
- Real-time performance dashboard monitoring
- Weekly performance reports and recommendations
- Database query optimization
- Capacity planning based on usage trends
ServiceNow Upgrades & Migration
Execute seamless platform upgrades with zero downtime and comprehensive testing. We handle version upgrades, test customizations for compatibility, and create rollback plans. Our structured approach ensures you benefit from the latest features while maintaining all existing functionality.
- Pre-upgrade compatibility assessment
- Clone the instance testing environment
- Post-upgrade validation and smoke testing
- Detailed rollback procedures
Security & Compliance Management
Protect your ServiceNow environment with enterprise-grade security and compliance monitoring. We implement access controls, maintain audit trails, and ensure regulatory adherence. Our team conducts regular security reviews and applies patches to prevent vulnerabilities before exploitation.
- Role-based access control implementation
- Monthly security audit reports
- Compliance tracking for SOC 2, GDPR, HIPAA
- Automated patch deployment
ServiceNow Integration Services
Connect ServiceNow seamlessly with enterprise systems through custom API development and configuration. We integrate with JIRA, Slack, Teams, Salesforce, SAP, and other tools. Our developers ensure real-time data synchronization and automated workflows across your technology stack.
- Platform health assessments
- ROI analysis and optimization strategies
- Future-state architecture planning
- Module expansion recommendations
Custom Development & Enhancement
Extend ServiceNow capabilities with custom applications tailored to your unique requirements. Hire AI developers from our team to build workflows, UI components, and automation scripts. We combine ServiceNow’s platform with advanced AI capabilities for enhanced functionality.
- Custom application development
- Business rule creation and scripting
- UI/UX customization and branding
- Advanced workflow automation
Training & Knowledge Transfer
Empower your team with comprehensive ServiceNow training designed for all skill levels. We create custom materials, conduct hands-on workshops, and build knowledge bases that accelerate platform adoption. Our training covers administration, development, and best practices for maximum productivity.
- Role-based training programs
- Custom documentation creation
- Hands-on workshop sessions
- Ongoing coaching support
Strategic Consulting & Roadmap Planning
Transform your ServiceNow investment into a strategic advantage with expert consulting services. We conduct platform assessments, identify optimization opportunities, and develop comprehensive roadmaps. Our guidance aligns ServiceNow capabilities with your business objectives and future growth plans.
- REST/SOAP API development
- Integration Hub configuration
- Third-party application connections
- Real-time data synchronization setup
ServiceNow Health Monitoring & Analytics
Gain complete visibility into platform performance with real-time monitoring dashboards and analytics. We track KPIs, user adoption metrics, and system health scores. Our analytics identify trends, forecast capacity needs, and provide actionable insights that drive continuous improvement.
- Real-time health dashboards
- User adoption tracking and reporting
- Predictive capacity planning
- Automated alert notifications
Disaster Recovery & Business Continuity
Protect your ServiceNow investment with robust disaster recovery planning and automated backups. We conduct regular recovery testing and establish failover procedures. Our backup systems guarantee data integrity, minimal downtime, and rapid recovery in any situation.
- Automated daily backup procedures
- Quarterly disaster recovery testing
- Failover configuration and validation
- Recovery time objective optimization
AI Projects We’ve Developed
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How We Built an AI-Powered Receptionist Enabling 24/7 Support and a 67% Reduction in Missed Inquiries
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Product Recommendation System Development for Ecommerce: Clime
Discover how we built an AI-powered recommendation system for eCommerce that removes brand bias and delivers results through natural conversations.
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How We Built an AI-Powered Skill Assessment Software for Edtech Business
Discover how Space-O Technologies built skill assessment software for an established EdTech business using React.js, Node.js, and OpenAI.
Client Testimonials
Project Summary
AI Development
AI System Development for Christian Church
Space-O Technologies developed a private AI system for a Christian church. The team built a system capable of uploading research information, allowing other church workers to query information in a natural way.
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Project Summary
Retail
AI System Development for Gift Search Company
Space-O Technologies has developed an AI system for a gift search company. The team has built a recommendation engine, implemented dynamic pricing, and created tools for personalized marketing campaigns.
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Project Summary
Nonprofit
AI System Development for Christian Church
Space-O Technologies developed a private AI system for a Christian church. The team built a system capable of uploading research information, allowing other church workers to query information in a natural way.
View All →
Project Summary
Consulting
POC Design & Dev for AI Technology Company
Space-O Technologies developed the POC of an AI product for life coaching conversations. Their work included wireframing, app design, engineering, and branding.
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Project Summary
Software
Custom Mobile App Dev & Design for Software Company
Space-O Technologies was hired by a software firm to build a photo editing app that caters to restaurant owners. The team handled the development and design work, including the addition of AI-driven features.
View All →Types of ServiceNow Solutions We Manage
Our ServiceNow managed services cover the complete platform ecosystem, from IT service management to custom applications. As experienced ServiceNow implementation partners, we manage, optimize, and enhance every ServiceNow module to deliver maximum business value and operational efficiency.
IT Service Management (ITSM)
We oversee ServiceNow ITSM modules, including Incident, Problem, Change, and Knowledge Management. Our services include configuring workflows, monitoring SLAs, tuning performance, and applying AI-powered automation for ticket routing, intelligent categorization, and faster resolution to boost service efficiency.
IT Operations Management (ITOM)
Through proactive monitoring and optimization, we maintain ServiceNow ITOM solutions such as Discovery, Event Management, and Orchestration. Our team sets up automated discovery, applies AI-driven event correlation, and ensures infrastructure visibility to prevent downtime and improve operational performance.
IT Asset Management (ITAM)
Our ITAM services enhance ServiceNow asset lifecycle management, license compliance, and contract tracking. We implement automated asset discovery, optimize software usage, and provide AI-powered insights to reduce costs, improve utilization, and strengthen IT investment management.
HR Service Delivery (HRSD)
We configure ServiceNow HRSD workflows for employee onboarding, case management, and service portals. Automation and AI-powered virtual agents handle routine HR requests, enabling faster response times, improved employee experience, and reduced administrative workload.
Customer Service Management (CSM)
Our team optimizes ServiceNow CSM modules to streamline omnichannel case management, customer workflows, and field service. We implement AI-enhanced routing, intelligent categorization, and unified customer data integrations, improving first-contact resolution and overall customer satisfaction.
Security Operations (SecOps)
ServiceNow SecOps modules are managed to automate threat detection, vulnerability response, and incident workflows. We integrate threat intelligence, configure automated playbooks, and apply AI analytics to accelerate detection, minimize risks, and ensure continuous security compliance.
IT Business Management (ITBM)
We support ServiceNow ITBM solutions, including Project Portfolio Management, demand, and resource planning. Our team configures strategic workflows, automates resource allocation, and provides insights into financial performance to optimize IT investments and align initiatives with business goals.
Governance, Risk & Compliance (GRC)
Our GRC management covers ServiceNow risk assessment, compliance monitoring, and audit readiness. We automate control tracking, implement risk scoring, and maintain audit trails to ensure continuous regulatory compliance and strong corporate governance practices.
App Engine & Custom Applications
We deliver ongoing management for ServiceNow App Engine and custom applications, ensuring performance, updates, and scalability. Our developers build AI-enabled workflows and integrations that extend platform capabilities and address unique business needs efficiently.
Awards and Recognitions
Why Choose Space-O AI for ServiceNow Managed Services
Building intelligent ServiceNow solutions requires more than just technical skills. It demands a partner who understands your business challenges and delivers solutions that actually work. With 15+ years of AI expertise and a track record of successful implementations, we transform your vision into intelligent systems that drive real business value.
Deep ServiceNow & AI Expertise
Our team brings deep expertise in ServiceNow platform management with specialized knowledge in AI integration. We’ve built intelligent automation systems that solve complex challenges across industries, combining ServiceNow’s enterprise capabilities with cutting-edge AI technologies.
Proven Track Record
We’ve successfully delivered ServiceNow and AI projects for startups, SMEs, and Fortune 500 enterprises. Our portfolio spans diverse sectors, and we maintain consistent quality standards with on-time delivery that clients trust and rely on worldwide and across industries.
Quality Assurance Standards
Our quality testing protocols ensure your ServiceNow platform meets enterprise standards. We conduct comprehensive testing, including platform validation, performance optimization, and security audits, to deliver reliable, production-ready solutions that perform flawlessly at scale.
End-to-End Support
From ServiceNow strategy consulting to deployment and maintenance, we provide comprehensive end-to-end support throughout your project lifecycle. Our consultants guide you from concept to implementation, ensuring successful integration with existing systems and continuous optimization.
Fast Onboarding Process
Hire experienced ServiceNow developers within one week through our streamlined process. Space-O offers rapid team assembly to help you start your project immediately with certified specialists in ServiceNow administration, AI integration, and intelligent automation.
Custom-Built Solutions
We don’t offer one-size-fits-all products. Every ServiceNow solution we configure is designed for your unique workflows, challenges, and objectives. They integrate seamlessly with existing systems, ensuring platforms that truly understand and serve your operational needs.
Our Preferred Technology Stack for ServiceNow Managed Services
As leading ServiceNow managed service providers, we bring expertise across the complete ServiceNow technology stack. We work with all major modules, integration technologies, and development tools to deliver comprehensive platform management and AI-enhanced automation capabilities.
Development & Scripting
JavaScript
Glide API and GlideRecord
ServiceNow Flow Designer
REST API
SOAP Web Services
AngularJS
Jelly ScriptingIntegration
MuleSoft Anypoint Platform
Dell Boomi
Microsoft Power Automate
WorkatoServiceNow IntegrationHubCloud Platforms
ServiceNow Cloud
AWS (Amazon Web Services)
Microsoft Azure
Google Cloud Platform (GCP)
IBM Cloud
Oracle Cloud InfrastructureEnterprise Systems
Salesforce CRM
SAP ERP (S/4HANA, ECC)
Oracle E-Business Suite
Microsoft Dynamics 365
Workday (HRIS/Finance)
Jira & Atlassian Suite
& Microsoft Teams
Active Directory & LDAP
BMC RemedySecurity & Monitoring Tools
ServiceNow Security Operations
Splunk
IBM QRadar
Azure Sentinel
ServiceNow Event Management
ServiceNow Discovery
ServiceNow Service MappingAI & ML Tools
TensorFlow
PyTorch
OpenAI APIs (for AI-powered integrations)DevOps & CI/CD
ServiceNow CI/CD
Jenkins
Azure DevOps
ServiceNow Update Sets
ServiceNow ATF (Automated Test Framework)
Git & GitHubChoose Your ServiceNow Managed Services Engagement Model
Select the collaboration model that fits your timeline, budget, and business requirements. Whether you need dedicated expertise, fixed-scope delivery, or maximum flexibility, we have the right engagement option for you.
Dedicated ServiceNow Team
Engage a full-time team solely focused on managing and optimizing your ServiceNow platform. Our experts are embedded within your organization, gaining in-depth knowledge of your workflows to deliver customized solutions, proactive monitoring, and continuous improvement.
- Best For: Large-scale enterprises, ongoing platform management, continuous optimization
- Timeline: 1–2 weeks team setup, 3–24 months engagement
- Management: Direct collaboration with daily updates and weekly reporting
Recommended
Fixed-Price Management
Receive comprehensive ServiceNow managed services under a clearly defined scope, schedule, and cost. This model is ideal for organizations with specific objectives and predictable operational requirements, ensuring full platform oversight with no hidden costs.
- Best For: Organizations with clear SLAs, predictable workloads, or defined budgets
- Timeline: 4–32 weeks, depending on project complexity
- Deliverables: End-to-end platform management with documented service levels and consistent support
Time & Materials Model
Access ServiceNow experts on a flexible, hourly, or daily basis. Scale your team as needed, adjust priorities quickly, and adapt the scope as your requirements evolve, making this model perfect for variable workloads or project-based initiatives.
- Best For: Seasonal projects, evolving requirements, or ad-hoc support needs
- Rates: Starting at $25/hour, based on expertise
- Flexibility: Modify team size, focus areas, and project scope anytime
Industries We Serve
With deep ServiceNow expertise, we help organizations across industries optimize workflows, maintain compliance, and achieve operational excellence. Our solutions integrate seamlessly with existing systems to drive measurable business impact.
Our team manages patient data, automates clinical workflows, and tracks medical equipment in healthcare organizations. We implement secure case management, enforce HIPAA compliance, and optimize healthcare service delivery with seamless EHR integration.
Our ServiceNow experts optimize supply chains, production scheduling, and asset management for manufacturers. We implement predictive maintenance, integrate IoT sensors, and automate quality control to reduce downtime and improve operational visibility.
Technology & SaaS
We manage IT operations, customer support, and incident workflows for technology companies. Our experts integrate ServiceNow with DevOps tools, automate infrastructure management, and optimize internal processes to scale support efficiently.
Government & Public Sector
Our experts help automate citizen service delivery, case management, and compliance workflows. We build secure portals, standardize processes, and implement FedRAMP-compliant ServiceNow solutions to accelerate public sector operations.
Telecommunications
Our specialists oversee network operations, field service, and customer support processes. We implement automated network discovery, incident correlation, and dispatch optimization to enhance uptime and operational efficiency.
Frequently Asked Questions on ServiceNow Managed Services
What are ServiceNow managed services?
ServiceNow managed services provide comprehensive platform management, including 24/7 monitoring, administration, support, optimization, and strategic guidance. As your ServiceNow managed service partner, we handle all aspects of your ServiceNow instance so your internal teams can focus on core business activities.
This includes incident management, security patching, performance optimization, integration management, and continuous improvement initiatives that maximize platform ROI.
How much do ServiceNow managed services cost?
ServiceNow managed service costs vary based on instance size, complexity, user count, and service level requirements. Basic managed services for small implementations start at $5,000 to $10,000 per month. Mid-size deployments typically range from $10,000 to $25,000 monthly. Enterprise-scale support with dedicated teams costs $25,000 to $50,000+ per month.
These investments typically deliver a 30–40% reduction in total platform management costs compared to maintaining in-house teams. Contact our ServiceNow consulting company for a customized quote based on your specific requirements.
Which ServiceNow modules can you manage?
We manage all major ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, SecOps, ITBM, GRC, and App Engine/custom applications. Our team ensures end-to-end management, continuous monitoring, automated workflows, and performance optimization tailored to your organization’s unique needs, workflows, and operational requirements.
How do you ensure platform uptime and performance?
We use continuous monitoring, proactive incident management, predictive analytics, and automated workflows to maintain platform reliability. Regular health checks, patching, performance tuning, and AI-driven optimization minimize downtime, ensure SLA adherence, and keep the ServiceNow environment operating efficiently, supporting uninterrupted business operations.
How do you handle security and compliance?
Security and compliance are integral to our managed services. We implement secure platform administration, access controls, patching, audit trails, and regulatory compliance monitoring. Our team ensures adherence to standards such as HIPAA, SOX, FedRAMP, and GDPR, protecting data integrity and mitigating operational and security risks.
How do I measure the ROI of ServiceNow Managed Services?
We provide detailed performance reports, SLA tracking, user adoption metrics, cost optimization insights, and process improvement analysis. These measurable outcomes demonstrate the operational efficiency, productivity gains, and business value achieved through our ServiceNow Managed Services, helping justify investment and strategic decisions.
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